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We're Here to Make Every Trip Smooth and Stress-Free
We pride ourselves on providing outstanding customer service to all our members. Each of our locations is staffed with operational staff lead by an Operations Manager, who is available for any concerns. We also have a Membership Manager whose role is to ensure you are making the most of your membership and have an amazing experience with Pacific Boating.
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Frequently Asked Questions
The Insurance Excess Reduction (IER) is an optional insurance product that can be added to your membership to provide full coverage for any damages you might incur on your cruise. It costs $300 per month and is payable regardless of the boat class, membership type, or term with us. The IER is designed as a risk-based product to cover you whether you cruise once or multiple times. It is comparable to purchasing excess reduction when hiring a car.
Yes, our Insurance Excess Reduction option is optional. While it was introduced to support our "hassle-free boating" mantra, it is not a compulsory product. We recommend it for our members as even with adherence to waterway rules and our training, accidents can happen due to unforeseen circumstances. With boats any resulting damage can be substantial. The IER covers everyone under the membership, regardless of the number of skippers/joint members.
One of the key differentiators of Pacific Boating is our dedicated operational teams at both locations. These teams are available to support you throughout all aspects of your boating experience with us. This support ranges from ensuring boats are impeccably maintained and ready for your cruise, to providing on-water assistance should anything go wrong during your outing. This could involve phone assistance with boat operations or rapid on-water response if required. You are required to notify PBG of any damaged items or failures as soon as reasonably possible, and in any event within twenty-four (24) hours of the conclusion of the relevant cruise. Our boats may be equipped with engine monitoring devices and black box reporting and tracking systems for your protection and for independently recording data, time, and location of incidents.
To join Pacific Boating, we will need to confirm which class of boat you would like to take advantage of during your time with Pacific Boating. We will then look to understand whether you're after five-day access or seven-day access to our boats; seven-day access includes public holidays and weekends. We will also look to understand which of our locations you expect to be your home club and what start date you would like for your membership. To secure a membership with us, you simply need to have a contract in place and to have paid your $1,500 joining fee. This doesn't mean that needs to be the immediate start of your membership; if circumstances require you delaying the start of your membership by four to eight weeks, we'll be happy to accommodate this. Locking in your membership start allows us to better plan your training dates so that it is completed in time for the start of your membership. From that point on, we will lock in training dates for you at both of our locations, completed as practically close to the start of your membership as possible, so that your training is fresh in your mind for your first day out on the water, and you're ready to put it into action.
The speed of being able to start your membership is often dictated by your availability but can also be determined by the time of year and the number of members we have brought on board during that period. We will typically be starting memberships in the following month from the point where you join with us. So, in some instances, we can have you out on the water in a matter of a couple or a few weeks, whereas at busier times of the year, this may be slightly delayed. In addition, you're able to set a start date that is four to eight weeks in advance of where you are joining with us, so that we know that you're coming in and can forecast for your training and coming on board and access to our fleet.
Absolutely. Our friendly and knowledgeable team is dedicated to helping you maximise your boating experience. We can provide excellent recommendations for places to go based on wind and weather conditions, as well as whether you're looking for dinner, lunch, or great fishing spots. We also have wonderful resources available to assist you.
We currently operate between 8 AM and 5 PM seven days a week, apart from the winter quarter when we finish at 4 PM. Those are our service hours as a business. We're also closed for two days of the year, being Good Friday and Christmas Day. You will be trained to pack the boat up and put it on shore power, switch off batteries, and take your keys and put them in our safes, which are easily accessible at each local location. This means that should you arrive back in after our service hours, you will be able to competently put the boat to bed for the night, and we will pick it up in the morning in terms of cleaning and refuelling and adding water to the boat from there.
While our teams take exceptional care of our fleet to ensure your cruise is not impacted by an out of service boat, unfortunately we can't 100% guarantee this. In a few instances per year, across thousands of cruises, there will be the occasional instance where a boat is not serviceable and we're unable to secure you a cruise on another boat in our fleet. In these cases, we'll work with our members to cause the least disruption and disappointment. We will also guarantee another cruise to enjoy our waterways with running costs covered. If a PBG boat is taken out of service on a member's allocated day and the member is unable to take the cruise, PBG shall make a Member Credits adjustment without loss to the Member or offer the Member a boat class transfer at no additional access Credits charge, subject to availability and at PBG's sole discretion.
Absolutely. As part of our commitment to safe boating, we proactively monitor weather forecasts a week in advance. We will advise our members at the earliest opportunity if we anticipate unfavourable or unsafe conditions for being out on the water, allowing you to adjust your plans for a future day. If the Member is unable to use an allocated day due to foul weather, the Member will be permitted to defer these days to another date without a loss of Member Credits. It will be the Member's sole responsibility to notify Pacific Boating and re-book dates cancelled due to foul weather.
Yes, we will do all that we can to accommodate the start date that best suits you and your plans. Typically, we will try to avoid too large a gap between the time you complete your training with us and your membership start date. So, in the instance that you're heading away on holiday or on business plans, we will most likely lock in a training date with you on your return and closer to the month starting date for your membership.